TERMS AND CONDITIONS
Terms, conditions and privacy policy
Motel Policies and House Rules: Frazier View Motel
We strive to provide our guests with an exceptionally clean, safe and friendly motel experience. These
Motel policies-House Rules are considered a part of our reservation agreement with you. As our hotel
guest, by accepting a reservation with us, you are agreeing to abide by all our Policies-House Rules.
These Policies-House Rules are presented here to help promote our guest’s experience and enjoyment
and to ensure that each guest is aware of the understanding between Frazier View Motel and
the guest.
1.Hotel Guest Pet Stays Policy - Terms and Conditions
Pets must comply with local legislation requirements. Pet must be fully trained and appropriately restrained by the guest at all times. Pet must be kept on a leash when in the hotel or on hotel property unless in the guest’s room.
Guest to confirm number and breed of pets upon booking. Limitations may apply. For a comfortable stay for you and your pet, a maximum of 2 pets is allowed per room.
Pet left unattended in the guest room when the guest leaves the hotel premises must be secured in a proper pet crate or carrier.
Pet must comply with local legislation and insurance liability requirements.
Pet must be on a controlled leash at all times when not inside of the guest suite.
Guest is responsible for cleaning up after the pet on hotel grounds and in the neighborhood, properly disposing of the waste in the outside dumpster or as otherwise designated.
Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.
Guests are responsible for all property damage (including and not limited to accommodation rooms) and/or personal injuries resulting from their pet. The hotel reserves the right to charge the guest’s account commensurate to the cost of any damages.
We have an in-room pet bed, for you to use during your stay. Please leave it behind for the next guest. The hotel reserves the right to charge the guest’s account commensurate to the cost of any replacement fee. Please ensure that the pet is on a flea program.
Pet Stay terms and conditions are subject to change without prior notice.
A non-refundable pet fee of $25.00 is charged to your account upon booking or arrival.
A valid credit card number must remain on file online or at the front desk.
Housekeeping and Maintenance Service: I agree to make my suite available for housekeeping and/or maintenance needs and will arrange to have my pet out of the suite to accommodate this service.
Pet must weigh less than 80 pounds.
Acceptable Pets - We welcome all well-mannered dogs. We reserve the right to require immediate removal of any pet that displays dangerous or unacceptable behavior, including, but not limited to, biting, excessive noise (such as barking), evidence of disease, or urination/defecation in public areas.
No more than two (2) pets may occupy a guestroom. Each guest is responsible for all charges that relate to the removal of his / her pet, including but not limited to transportation and kennel charges.
Pet in Room Sign - Please place the Pet in Room sign on the outside of your door whenever your pet is in your room.
Housekeeping - For the safety and comfort of your pet, Housekeeping will enter your room only if: (a) your pet is not present, or (b) you are present and can monitor your pet (dog’s must be on a leash).
Damages caused by my pet to my suite, its furnishings, or any other part of the hotel are my sole responsibility. I understand that my account will be charged commensurate to the cost of such damages.
The guest suite is subject to damage inspection at any time and upon checkout.
Noise/Disruptive Complaints: If hotel management receives more than 2 (two) complaints, alternative arrangements must be made for a pet. The non-refundable pet fee will not be refunded once the pet has been in the guest suite.
Please be aware that a non-refundable pet fee of $25.00 per stay will be charged to your card to cover the cost of additional and necessary cleaning in preparation for our next guest. If room fumigation is required due to pest infestation an additional fee over and above the cleaning fee will apply.
Damage to Guest Rooms and Common Areas - Your hotel account card will be charged for the repair or replacement cost for any damage caused by your pet.
2.Smoking: All indoor rooms are 100% smoke-free. We do not permit smoking tobacco,
marijuana, illegal drugs, e-cigarettes, vape pens, hookahs, cigars, or similar inside our guest
rooms. Smoking of all legal substances is permitted in outdoor areas so long as you do not
bother other guests and deposit waste in the appropriate receptacles. There will be a $250
cleaning fee assessed for evidence of smoking in rooms (including burns, stains, lingering odors,
etc). You may be asked to leave the premises and will be responsible for all financial
responsibilities, payable on demand.
We do encourage guests to notify the staff immediately is they smell smoke or other
objectionable odors. This policy is not intended to stop people from smoking, but to regulate
where they smoke and how it affects others.
3. Burning: Burning of candles, incense, essential oils (diffusing or vaporizing, etc) are prohibited.
Fireworks are illegal and not allowed on the property at
any time. These items and activities will be treated as smoking, a fine may be assessed, and the
guest(s) may be asked to leave without refund.
4. Cooking: The safety of our guests, staff, and this facility is extremely important to us. Except for
the microwave, coffee maker, and refrigerator in units or the outdoor grills provided by the
motel, preparation of food in guest rooms by any type of cooking appliance is prohibited. This
includes but is not limited to the use of hot plates, toaster ovens, crock pots, rice cookers,
burners, or grills not provided by the motel. Please refrain from microwaving any pungent food
as the odor is difficult to remove from fabric, a cleaning fee may be assessed. Guests in violation
of this rule may be subject to immediate eviction without refund and will be responsible for all
financial incurrences including payment for damage causes or additional cleaning fees, payable
on demand.
5. Reservations & Cancellations: All reservations must be guaranteed with a valid major credit
card. In order to book a room, guests must be 18 year or older. A valid form of ID is required at
the time of check-in. Your credit card guarantees your reservation and is charged at the time
the reservation is made.
Reservations must be cancelled 2 days prior to your
arrival date in order to avoid a 50% penalty.
Same day cancelations are assessed no refund.
All reservations have free cancellation 4 hour grace period except for same day bookings.
Same day booking have a 4 hour free cancellation grace period until 7 PM PST. Reservations will be
held until 11 am the morning following your scheduled arrival date. If you have not checked in
by that time, a penalty of the full amount of the booking will remain charged , plus tax will be charged to your credit card
and the balance of your reservation will be cancelled. Large group/block reservations (4 or
more rooms) must be cancelled 2 weeks prior to arrival date. Reservations cancelled after that
date may be charged 1 night’s room charge and taxes for each room reserved.
6. Check-in & Registration: Check-in time is 3pm. Early check-in is offered based on availability.
The names of all guests occupying the room must be registered. Information regarding your
license plate/car description is also gathered for security.
7. Check-out & Departure: Room rental period expires at 11am. Additional day charge plus tax
may apply for late check-out. Guests who check out of the hotel prior to their scheduled
departure date are subject to an early departure fee of one night plus tax.
8. Payment: Payment in full for your reservation is expected at the time of check-in. IN order to be
valid, your credit card must be signed and match the ID presented at the time of check-in. We
accept all major credit & debit cards. Cash is accepted at the discretion of the owners and a
credit card is still required to hold the reservation. We will not be held liable for any fees,
penalties, or charges resulting from your bank or financial institution in regard to charges made
on your card. Third party payments must be declared and person staying must be disclosed and ID provided.
9. Rates: All rates are quoted in United States currency, plus tax. Rates may increase without
notice. Rates are advertised on our website and may be quoted over the phone directly. Rates
are based on 2 person per room occupancy. Additional adult guests may incur an additional
charge. The maximum occupancy of any of our rooms is 6 persons based on fire code/safety
restrictions. If you exceed the maximum occupancy, you will be asked to rent another
guestroom for proper accommodations or vacate the motel without refund. Children under the
age of 12 staying with family will not incur an additional charge but total room occupancy must
be adhered to.
10. Quiet Hours & Visitors: Quiet hours are from 10pm to 9am daily. Televisions, voices, and other
devices must be kept at a respectful low level during this time. Doors should not be slammed.
Visitors must notify the front desk or online communication method upon their arrival. No visitors after 10pm. Registered guests
are responsible for their visitor(s) at all times.
11. Parking: All vehicles must be registered at the time of check-in or online. Parking for registered guests is
free. All vehicles are parked at the risk of the owner. Frazier View Motel will not assume
responsibility for any vehicle, occupants, or contents while operated or parked on the property.
If a vehicle is left in the parking lot after the guest has departed without consent of the motel,
the motel reserves the right to have the vehicle towed at the owner’s expense. No vehicle
repairs on motel property.
12. Room Keys: Room keys are issued to the registered guest(s) only. ID is required if you have lost
your key and require a duplicate. Lost keys will incur a charge of $10 per incidence.
Frazier View Motel provides Code for contactless check in and you can text 661-289-5100 for a code or refer to your booking online communications.
13. Housekeeping: Your comfort is very important to us. Housekeeping occurs only on request between the
hours of 9am and 4pm Monday-Friday every other day of a multiday stay. You may elect to defer housekeeping, However staff
will enter the room every 3rd day for inspection. If you or your pet bring
any infestation into your room or onto the motel premise, we may charge you for any and all
costs and expenses, including immediate and urgent response requirements and loss of room
revenue that we deem necessary to address the infestation.
14. Wifi Access: Access to our Wifi is free for all registered guests. The access code is subject to
change without notice. Wifi signals are subject to change without notice and may be related to
status of equipment, interference from other local wireless signals, and weather. The
Frazier View Motel assumes no liability for guest use.
15. Lost & Found: Frazier View Motel assumes no liability for lost, misplaced, stolen, or
damaged valuables or belongings. If you discover that you have left behind something of value
to you, please call us immediately and we will try to assist you in locating your lost item. If we
find any items after your departure, we will attempt to contact you and arrange for return
(payment to be arranged by guest) or pickup. All lost items will be kept secure for 14 days after
the reservation and if not claimed are disposed of accordingly.
16. Firearms & Weapons: The safety and security of our guests and staff is extremely important to
us. We recognize that guests may legally possess firearms or weapons for a variety of legitimate
purposes. Guests who are lawfully permitted to possess a firearm may bring such onto our
hotel premises for storage purposes only, with the understanding that they are personally
responsible for the following:
A. Guests must abide by all Federal, State and local laws.
B. No cleaning of firearms is permitted on the premises.
C. It is our policy to promptly turn over any firearms left on the property to the Sheriff’s
Office if we are unable to contact the owner.
17. Prohibitions: Please enjoy your outdoor activities outside. No bicycles, hover boards, skate
boards, rollerblades/skates, or other outdoor activities and equipment are permitted inside
rooms. No parties, loud disturbances and/or noise nuisance is permitted during quiet hours or at
any time if it disrupts the peace of other guests.
18. Damage and/or theft of motel property: You are liable for any damage whatsoever caused
(whether by the deliberate, negligent, or reckless act) to the motel property caused by you or
any person in your party. Frazier View Motel reserves the right to retain your payment
information and charge such amounts as it shall in its sole discretion deem necessary to
compensate or make good the cost or expenses incurred or suffered by our establishment as a
result of the aforesaid. Should this damage come to light after the guest has departed, we
reserve the right and you hereby authorize us to charge your card for any damage incurred to
the property during your stay, including and without limitation for all property damage, missing
or damaged items, smoking fee, cleaning fee, etc. We will make every effort to rectify any
damage internally prior to contracting specialists to make the repairs and therefore will make
every effort to keep any costs that the guest would incur to a minimum. Guests found to have
tampered with fire detection systems, fire-fighting equipment or security equipment will be
evicted from the motel and in severe cases criminal charges may be pursued.
19. Right to refuse service: Frazier View Motel is privately owned and operated. We
reserve the right to refuse service to anyone for any reason that does not violate Federal or
State laws. We may refuse to admit, refuse service or accommodation, or may remove a person
without refund who refuses to abide by our motel policies or any state or federal law.
Specifically we will refuse service or evict a guest for refusal or failure to pay, who appears to be
under the influence of any intoxicating substance and acts in a disorderly fashion as to disturb
the peace of other guests, is unable to properly supervise their children or pets, seeks to use the
motel for unlawful purpose, possesses a hazardous substance which may cause harm
to other guests, any person who threatens or destroys, damages, defaces motel property or
threatens to harm motel, causes or permits persons to exceed the maximum allowable
occupancy of a room, or otherwise fails to abide by our policies-House Rules. We have the right
to refuse service to anyone with a contagious disease.
20. Terms & Conditions: Frazier View Motel makes its best efforts to ensure that all
information that appears on our website is accurate. However, no warranty, expressed or
implied, is given that the information provided on this website is error free. We do not accept
liability for any errors or admissions and reserve the right to change the information published
at any time and without notice.